Cancelled orders are automatically refunded and the funds will be back in your account within 3-5 business days, depending on your bank.
Sometimes orders are cancelled before we have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. In these situations the funds won't show up as a refund, but rather the original charge will disappear entirely off your statement within 2-10 business days.
PayPal transactions are refunded through PayPal and are subject to PayPal's processing times. You will receive an email from PayPal when your refund has been processed.
I haven't received my order, what should I do?
Our restaurant partners try their best to deliver every order on time, but unexpected situations can occur. Our notifications contain a phone number for you to call - if your hunger grows by the minute, give that number a call. If you have no luck there, we're also happy to help - get in touch with us via Contact us page.
What should I do if the food received is not what I requested?
Quick, double check the confirmation email! Maybe the computer gremlins threw in some extra sides for themselves? If there is a difference between what’s on the email and what you received, please call the restaurant straight away to let them know. Of course, our team are also always happy to help you out if you’re not able to resolve this directly with the restaurant, get in touch with us and we can help too!